FAQ

What makes your practice unique?

Our practice is equipped to support individuals facing reproductive health psychology challenges. With specialized training and expertise, we collaborate closely with doctors and family members to ensure comprehensive, well-rounded care. We offer both individual and couples therapy, enabling us to address the needs of the entire family within the same clinic. This integrated approach fosters a supportive environment where everyone can thrive together.

Beautiful candle in a peaceful environment. Reach out today to receive support during fertility treatments, pregnancy, and postpartum, help with relationship challenges, and more.

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What issues do you treat?

We support adults during pregnancy, postpartum, fertility treatment, relationship challenges, and more. For a more comprehensive list of the issues we treat, click the plus sign below. Click here to learn more about Chicago Family Therapy Center.

  • Addiction
  • Adoption Issues
  • Affairs & Infidelity
  • Anxiety/Anxiety disorders
  • Child Behavioral Problems
  • Child-Parent Attachment Issues
  • Couples Conflict
  • Cultural Transition / Immigration Issues
  • Depression/Depression disorders
  • Divorce / Marital Separation / Post-Divorce Adjustment
  • Divorce Impact on Children
  • Emotion Regulation Issues
  • Exploring and defining direction in life
  • Family of Origin Issues
  • Grief & Loss
  • Infertility Counseling
  • Life Stage Transitions
  • Life Transitions
  • Mood Disorders
  • Obsessive Compulsive Disorder (OCD)
  • Panic
  • Parenting Issues
  • Parenting/parenting adult children
  • Post Traumatic Stress Disorder (PTSD)
  • Postpartum Mood Disorders
  • Premarital Counseling
  • Relationship issues
  • Reproductive Health Psychological Assessments
  • Self-esteem
  • Sibling Issues
  • Stress Management
  • Step or Blended Families
  • Transgenerational trauma
  • Trauma
  • Women’s Issues
  • Work / Life Balance
  • Young adulthood transitions

Do you offer a complimentary consultation?

Yes, we offer a 15-minute complimentary session. Please get in touch today to see if we are the right fit for you.

Do you offer online therapy?

Yes, online therapy sessions are available for all residents of Illinois and PSYPACT participating states.

Dr. Kilstein is authorized by PSYPACT legislation to provide telepsychology services to individuals located in Alabama, Arizona, Arkansas, Colorado, Commonwealth of the Northern Mariana Islands, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

How do telehealth appointments work?

Telehealth is a safe and convenient option for getting therapy at home. You may be able to attend appointments without needing transportation, taking time off work, or arranging for childcare. Those factors can be important in a long-term treatment plan. We conduct telehealth appointments via the Zoom app on your computer, tablet, or smartphone. 

Prepare for your visit by finding a quiet, private place with a reliable internet connection. Privacy is an important part of feeling safe to share personal information with your mental health provider. Even though telehealth appointments take place online, they are as private as in-person visits. If you can’t find a place for your appointment where you can be honest and open about your mental health, let your therapist know.

Telehealth calls use your regular internet service or data plan. However, mental health providers often use secure patient portals to message, call, and video chat. These connections are more secure than the typical internet.

Telehealth video appointments are usually not recorded. We do occasionally record Zoom sessions, but only with your consent. Your information is as private and safe as it would be if you were receiving in-person care.

Your therapist will send you a secure link through which to access your teletherapy appointment. Before your session, download Zoom by visiting zoom.us/support/download and install it on your computer or find it in your mobile or tablet app store.

What modalities do you use?

Our team draws from a variety of modalities to provide therapy that is tailored to your needs including:

Acceptance and Commitment (ACT), Adlerian, AEDP, Attachment-based, Cognitive Behavioral (CBT), Dialectical (DBT), Emotionally Focused, Existential, Experiential Therapy, Family/Marital, Family Systems, Gottman Method, Internal Family Systems (IFS), Interpersonal, Mindfulness, Motivational Interviewing, Narrative, Person-Centered, Positive Psychology, Psychoanalytic, Psychodynamic, Relational, Strength-Based, Structural Family Therapy, Trauma Focused, and more.

Do you take insurance?

The Chicago Family Therapy Center is a Blue Cross Blue Shield Preferred Provider Organization (BCBS PPO). CFTC will submit claims for clients who have Blue Cross Blue Shield PPO insurance. Before you get started, we recommend that you check with your insurance provider about your coverage for behavioral health services.

For clients who have other health insurance providers, we ask that you pay for your sessions upfront. An invoice will be provided to you to submit a claim to your insurance provider for reimbursement.

What are your fees?

Individuals who do not have insurance may choose to pay our typical private pay rates as follows:

Initial Diagnostic Session (90791) $150-250*

*The first two appointments are initial diagnostic sessions*

Individual Psychotherapy (90837) $150-250 (60-minute session)

Further payment options can be discussed when scheduling your first appointment.

**You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item.
    You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith
    Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (847) 436-3234.

How do I begin?

To get started, call us at 847-436-3234 or fill out the contact form below and click Send.

During your call, we will ask questions to match you with the therapist who will best meet your needs; including questions about your goals for care, availability, and payment information. Please expect approximately 10 minutes for this call.

After your appointment is scheduled, you will receive an invitation to register for our Patient Portal. Once registered, you can review and sign the service agreement and fill out standard questionnaires we ask all new clients to complete before their first session.

What is your cancellation policy?

We understand there will be unavoidable events that may prevent you from keeping your regularly scheduled appointments. However, we require a 24-hour notice in the event of a cancellation, unless in cases of sudden illness or emergency. Repeated violations of this policy or continued missed appointments on the client’s behalf may result in the client’s responsibility to pay the full fee for that session.

For more information regarding our financial or cancellation policy, please contact the clinic at 847-436-3234 or by filling out the contact form below, and clicking send.